Privacy Policy
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Privacy Policy
This Privacy Policy explains your legal rights and how we handle your personal information. It outlines how we collect, use, and share your data when you interact with our service. By using our service, you agree to the collection and use of your information as described in this policy.
Definitions
- Account – The personal profile you create to access parts of our service.
- Affiliate – Any entity that controls, is controlled by, or is under common control with us, typically holding 50% or more ownership.
- Company – Referred to as “we,” “us,” or “our” in this policy; this means Infinity Care and Allied Health or Infinity Group, Australia.
- Cookies – Small data files stored on your device that help us remember your preferences and track your activity on our website.
- Country – Australia.
- Device – Any tool used to access our service, such as a phone, tablet, or computer.
- Personal Data – Any information that can be used to identify an individual.
- Service – Our website and all associated services.
- Service Provider – Third-party entities or individuals we work with to support or operate our service.
- Usage Data – Information automatically collected through your use of the service, such as browser type, visited pages, and time spent.
Information We Collect
We may ask for certain personal details that can identify or contact you. This may include:
Full name
Email address
Phone number
Date of birth
Gender
Address
Usage data (e.g., browser info, page views, visit times, and IP address)
If you’re using a mobile device, we may also collect data like device type, unique ID, operating system, and location-based information.
How We Use Your Information
Your data may be used for the following purposes:
Service Delivery – To provide and maintain our services and monitor usage.
Account Management – To manage your registration and allow access to service features.
Contract Fulfilment – To process orders or agreements between you and the company.
Communication – To contact you with updates, notifications, or promotional materials (unless you opt out).
Customer Support – To respond to your inquiries or service-related requests.
Business Transactions – To assess or complete mergers, sales, or restructuring.
Improvement & Analysis – To analyse usage trends, enhance our offerings, and improve user experience.
Sharing Your Data
Your personal information may be shared under these circumstances:
With Service Providers – For service delivery or performance analysis.
During Business Transfers – As part of asset sales, mergers, or reorganisations.
With Affiliates – In accordance with this Privacy Policy.
With Business Partners – To provide offers or services of interest to you.
With Other Users – If you share information in public areas.
With Your Consent – For any other purposes you have agreed to.
Data Retention
We retain your data only as long as needed for the purposes outlined in this policy. This includes compliance with legal obligations, resolving disputes, and enforcing our terms. Usage data is generally kept for a shorter duration unless it’s required for enhancing our service or due to legal requirements.
Data Transfers
Your data may be stored or processed in countries outside your region. By using our services and providing your information, you consent to this transfer. We take appropriate security measures to protect your information during such transfers.
Deleting Your Data
You can request to delete your personal data or manage it directly through your account settings. If you don’t have an account, contact us to request data deletion. Please note that we may retain some information if legally required or for legitimate purposes.
Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect data from them. If we discover we’ve collected data from a child without parental consent, we will delete it. Parents or guardians should contact us if they believe a child has shared personal information.
External Links
Our service may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any external sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. If the changes are significant, we may notify you via email or a notice on our service. Please review this policy regularly to stay informed.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@infinityalliedcare.com.au
Phone: 1300 615 832
Website: Infinity Care and Allied Health